With the post-Christmas sales nearly over and the back-to-school preparations in full swing it is important to know your consumer rights. This information will help you to know whether you may receive a refund… Read more »
Happy New Year ICAN E-News readers! We are entering a new phase of service delivery in 2014, informed by our 2014 strategic plan. In the year ahead, ICAN will focus on training through its… Read more »
It’s been a great year for ICAN! We’ve been getting back to our roots in the communities we service, with a focus on providing consumer advocacy and financial counselling outreach services to Cape York… Read more »
The Energy and Water Ombudsman Queensland (EWOQ) is aiming to increase awareness of the office and strengthen relationships with Aboriginal and Torres Strait Islander communities in 2014. “We receive very few complaints from indigenous… Read more »
The Federal Court has today ordered that Excite Mobile Pty Ltd pay penalties totalling $455,000 for engaging in false, misleading and unconscionable conduct, and using undue coercion in relation to the selling and obtaining… Read more »
Rent the Roo was recently fined $27,500 after the Australian Securities and Investments Commission (ASIC) issued it with an infringement notice for a breach of the responsible lending laws under the National Consumer Credit… Read more »
The Federal Court has found that AGL South Australia Pty Ltd and its marketing company, CPM Australia Pty Ltd, broke the law when a salesperson attempted to negotiate an agreement despite the presence of… Read more »
The Indigenous Consumer Assistance Network’s (ICAN) research team was recently contracted by the Queensland Council of Social Service (QCOSS) to investigate the use of Power Box Meters and Power Cards in some of Queensland’s… Read more »