Optus is taking action to make things right for customers, following Federal Court proceedings by the Australian Competition and Consumer Commission (ACCC) against Optus for sales misconduct. This misconduct involved the sale of Optus… Read more »
Consumers deserve to know where and when telco outages occur, and need to see a transparent, public register of outages, says peak communications consumer body ACCAN in a new position paper published earlier this… Read more »
Putting People Before Profit — Why Telco Sales Must Change Australia’s leading consumer advocates are calling time on the broken telco sales system. The Fair Call Coalition, a powerful alliance of 23 consumer bodies… Read more »
ICAN recently received funding from Telstra to identify any instances of product misselling across several Indigenous communities in North Queensland, from the Cape to Palm Island. The funding comes on the back of the… Read more »