ICAN’s Consumer Advocacy team works to ensure the experiences and voices of First Nations consumers and the broader community are heard by governments, regulators and decision-makers. Through evidence-based submissions to government inquiries, consultations and policy reviews, ICAN draws on frontline financial counselling and capability service experience, community insights and research to highlight systemic barriers, unfair practices and emerging consumer issues. Our submissions advocate for practical reforms that strengthen consumer protections, improve access to essential services and contribute to fairer, more inclusive systems and economies for First Nations people and communities.
BCCC Priority Review: 2026-2027
Productivity Commission Inquiry into Regional Airfares 2026
ACCC Supermarket Inquiry 2024 – JOINT
National Strategy for Food Security in Remote First Nations Communities Consultation – JOINT
ACCC Unsolicited Sales and Lead Generation Inquiry
Supermarket Pricing Select Committee Inquiry 2024
AUSTRAC Draft Guidance : Assisting customers who don’t have conventional identification 2022
BCCC Priority Review: 2022 – 2023
Senate Inquiry into Regional Bank Closures 2023
Response to consultation paper 355: Product intervention orders in credit – JOINT
Communications Department – Consumer Safeguards Review 2020
Introducing penalties for consumer guarantees
National Consumer Credit Protection Amendment (Supporting Economic Recovery) BILL 2020 (28/01/21)