When it comes to tax, some people don’t know where to start, especially if things have fallen behind. That’s where the free JCU Tax Clinic steps in to help. The Yarn recently spoke with Kerry Orro from the JCU Tax Clinic to find out what help is available and the difference it’s making for people across our community.
Yarn: Welcome to The Yarn, Kerry! Can you tell us a bit about the JCU Tax Clinic and who it supports?
Kerry: The JCU Tax Clinic is a free service for people who may not be able to access or afford professional tax support. This includes people experiencing financial hardship or domestic violence, as well as those living in regional and remote communities. It’s there for anyone who needs help getting their tax affairs back on track.
Yarn: Many people feel overwhelmed by tax. How does the Tax Clinic reduce that stress?
Kerry: Our approach is to meet people where they’re at. Some want to learn how to do it themselves, so I guide them through MyGov. Others just need someone to take it off their plate, and I can do that too.
The main thing is making the process feel manageable and supportive, especially for people dealing with anxiety or other challenges.
Yarn: What kind of impact do you see when people finally get their taxes sorted?
Kerry: The relief is immediate. You can see people relax — sometimes they’ve been carrying it for years. It’s not just about money. It’s about clearing that stress and feeling back in control.
Yarn: What are the most common issues people come to you with?
Kerry: Mostly unlodged tax returns — sometimes a few years, sometimes much longer. Many people also don’t understand how the system works, which makes it feel overwhelming. Once they’re guided through it and shown how to do it online, they realise it’s manageable, and that builds confidence.
Yarn: Are there cases where the outcomes are quite significant?
Kerry: Yes. I recently worked with someone who hadn’t lodged for 17 years, and we secured a refund of nearly $18,000 for them. But even when there isn’t a refund, just fixing matters and easing that stress makes a huge difference.
Yarn: What are the risks of leaving tax unlodged for too long?
Kerry: Penalties and interest can build up over time, and it can feel overwhelming. The important thing is that once we start working through it, we can often reduce or manage those issues.
Yarn: Why is access to a free service like the JCU Tax Clinic so important?
Kerry: Not everyone can afford professional help, and without support, these issues can grow over time. This service makes sure people can access help when they need it and stops things from snowballing.
Yarn: How can people find or access the tax clinic?
Kerry: The easiest way is to search online for the Tax Clinic program, which lists services across Australia. People can apply online or contact their nearest clinic directly. Support is available, even for people outside major centres.
For people in Cape York, we’ll be heading your way this July and August, so keep an eye on ICAN’s socials for updates!