Financial Counselling Services

Financial Counselling Services

The Commonwealth Financial Counselling Service is funded by Department of Social Services. The service caters for all people living in Cairns, Townsville, Cape York and the Torres Strait.

Financial Counselling is an essential service that is free for people experiencing financial stress. It can assist people in many ways and can alleviate immediate anxiety and stress, particularly when people are being harassed by debt collectors. Financial counsellors do not provide loans; instead they provide essential information regarding a person’s financial situation and can assist by providing an array of options for people regarding their situation. Financial counsellors can be mediators between a creditor and their clients, can provide solutions for both parties and identify if breaches have occurred when relating to credit contracts.

ICAN financial counsellors are experienced, qualified and accredited under the QLD State Association of Financial Counselling (Financial Counselling Association of Queensland). The Service employs 10 financial counsellors across its Cairns and Townsville offices.  On-site financial counselling support is also available under ICAN’s outreach services in the Yarrabah and Palm Island Aboriginal communities.  The service is free, independent and confidential.

ICAN financial counsellors have extensive knowledge in:

  • Consumer Credit Law
  • Debt enforcement practices
  • Bankruptcy regime
  • Industry hardship policies
  • Government concession frameworks

Would you like to see a Financial Counsellor at ICAN?  Contact us at: 1300 369 878 to book an appointment.  We are located at:

Cairns: 209 Buchan Street, Bungalow
Townsville: Suite 2, 95 Denham Street CBD
Palm Island: PCYC Auditorium Office, Cnr Main St/Dormitory Rd
Yarrabah: The Gurriny Centre, Noble Drive

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ICAN Media Facility

ICAN features an in-house media facility that specialises in producing television, print, radio and electronic media. ICAN also offers multimedia training and services to Indigenous organisations and communities.

Read more about ICAN Media Facility.

Donation - Support ICAN

With the vision of Empowering Indigenous Consumers, the Indigenous Consumer Assistance Network Ltd (ICAN) provides consumer education, advocacy and financial counselling services.

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