About Us

Indigenous Consumer Assistance Network Ltd (ICAN) provides consumer education, advocacy and financial counselling services to Indigenous consumers across the nation, with a vision of “Empowering Indigenous Consumers”.

Indigenous people living in regional and remote communities are one of the most disadvantaged consumer groups in Australia. A combination of low literacy levels, lack of services and an uncompetitive marketplace leave the population open to financial exploitation. Further, data collected by ICAN reveals that Indigenous people often fall prey to unscrupulous used car dealers, finance companies, payday lenders, telemarketers and door-to-door salesmen. In line with its vision to empower Indigenous consumers, ICAN aims to turn this situation around by providing Indigenous consumers with assistance to alleviate consumer detriment, education to make informed consumer choices and advocacy services to highlight and tackle Indigenous consumer disadvantage.

ICAN’s head office is located at 209 Buchan Street, Bungalow (Cairns), with five financial counsellors available.  In July 2015, ICAN opened an office in Townsville to service the Townsville Region and Palm Island. We have three financial counsellors and this service is available to all residents of Townsville.

ICAN’s services are free, independent and confidential.  Our services are available to Aboriginal and Torres Strait Islander peoples, as well as non-Indigenous peoples, from Townsville to the Torres Strait.  We specialise in providing quality financial counselling and consumer advocacy services, financial capability and financial literacy training, and offer a national Diploma of Community Services (Financial Counselling) program for Aboriginal and Torres Strait Islander peoples, via our “Indigenous Financial Counselling Mentorship Program”.

 

ICAN advocates on behalf of Indigenous consumers in the following national forums:

Australian Competition & Consumer Commission – Consumer Consultative Committee

Australian Securities & Investments Commission – Consumer Advisory Panel

National Indigenous Consumer Strategy – Implementation Reference Group

Reconciliation Australia – Indigenous Financial Services Network

Department of Broadband, Communications and the Digital Economy – Digital Switchover Taskforce

Awards

2009 – Finalist Queensland Government, Reconciliation Business Awards (Partnership)

2007 – Minister’s Award for Excellence & Consumer Advocacy Award, Queensland Office of Fair Trading, Consumer Protection Awards

2005 – Consumer Advocacy Award, Queensland Office of Fair Trading, Consumer Protection Awards

Donation - Support ICAN

With the vision of Empowering Indigenous Consumers, the Indigenous Consumer Assistance Network Ltd (ICAN) provides consumer education, advocacy and financial counselling services.

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